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Job Detail

Waiters / Waitresses

Capable of working in a busy environment


Job Overview

Category : Hospitality and Culinary Arts
Experience(s) : 1-3 Year
Location : Nairobi
Job Type: Entry Level
Job Kind : Permanent
Highest Educational Level : Diploma/Certificate in Food & Beverage Production
Salary :

Client Overview

“Be Yourself. Everyone Else is Already Taken”. We’ll be opening a thoroughly refreshingly unique independent hotel in Nairobi next year. If you love hospitality but want a little more adventure in your life we might just be the place for you, whatever your specialist skills and experience. We’re looking for people who thrive on stimulating new challenges and who will be encouraged to be themselves, rather than being treated as cogs in a machine. And if you’ve never worked in the hospitality industry, no matter, as an injection of fresh perspectives from newcomers will help to keep us apart from the mainstream hotel herd. If this sounds like it might be your thing, please send us your resume and tell us a little about who you are. We look forward to creating something rather special with an entirely special collection of individuals.

Job Summary

Responsible for all aspects of the hotel’s operations from setting of service standards to financial performance in accordance with our client’s policies, procedures, and standards established to ensure maximum internal and external customer satisfaction.

 Duties and Responsibilities

  • Greets guests and presents them with the menu.
  • Informs guests about the special items for the day and menu changes if any.
  • Suggest food and beverages to the guest and also try to upsell.
  • Obtaining revenues, issuing receipts, accepting payments, returning the change.
  • Performing basic cleaning tasks as needed or directed by supervisor.
  • Filling in for absent staff as needed
  • Communicate to the guest and provide assistance with their queries.
  • Co – ordinate with the co-servers, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.
  • Observes guests and ensure their satisfaction with the food and service.
  • Promptly respond to guest with any additional request.
  • Maintaining proper dining experience, delivering items, fulfilling customer needs, offering
  • Desserts and drinks, removing courses, replenishing utensils, refilling glasses.
  • Adhere to grooming and appearance standards consistently.
  • Understands and can communicate products and services available at the resort.
  • Help other areas of the restaurant such as answering telephones and completing financial transactions.
  • Any other task as directed.

 

Requirements

  • Proven working experience as a server/waiter
  • Experience with working in an international environment.
  • Fluent in English & Kiswahili
  • Experience being responsible for money
  • Ability to spot and resolve problems efficiently
  • Capable of working in busy environment
  • Communication skills and ability to work in a team.
  • Ability to multi-task