Our client is a young travel agency focusing on off-the-beaten track trips, and letting travelers experience the real Africa. Recently, the company is going through a strong growth. Imaginably, these are very exciting times for the company. However, this fast growth also means many processes and departments are yet to be set up and improved. As such this gives ample opportunity for anyone for quick career growth, anyone who is ambitious, gets excited by start-ups, and wants to take ownership of his or her area of expertise and department!
Ensure all trips run smoothly, client happiness is key and the goal is to have ZERO customer complaints
Overseeing that all accommodations, transfers, activities and flights are correctly booked by your team
Develop and implement processes and procedures in your team that increase efficiency and quality of work
Get good deals and build long term relationships with our service providers
Expedite the resolution of customer problems and complaints to maximise satisfaction
Working closely with the sales team to ensure trips are correctly sold and booked to minimise customer dissatisfaction
Have fun in the office with your colleagues and enjoy seasonal company trips!
Minimum 6 years work experience in the travel industry
Must have Bachelor’s Degree in Tourism Management
Young, interactive and very dynamic individual.
Great experience with International travellers and clientele. Preferably work experience at a company dealing with international clients.
Contacts and experience in accommodations, guides, transport in the travel industry in East Africa
Excellent written and verbal communication
A team player who loves to collaborate with peers to improve processes while having fun along the way
Able and eager to work in a fast paced environment
Organised and able to make decisions quickly and effectively
Able to travel when necessary to meet with customers and/or suppliers
Not afraid of picking up a phone call at midnight or working over weekends. Clients are on the road 24/7 and especially holidays are hectic.
Male candidates are encouraged to apply
Ideal candidate should be available to commence work Immediately
Market conform salary
Unique opportunity to experience a real scale up
Growth opportunities in line with the company’s’ growth, you are part of a fast growing travel scale-up, being able to be entrepreneurial yourself!
Frequent team trips to experience our own products (benefit of being a travel agency)
Entrepreneurial business environment with an international team