Our client is Africa’s most trusted specialist in the provision of integrated risk solutions. Their cost-effective security solutions are focused on mitigating risk and enabling organizations to achieve their goals. Our client tailor solutions to meet unique needs, creating a safe environment in which to operate. The company is built around professionals who have extensive experience in dangerous and often chaotic environments, coupled with intimate knowledge of the cultural and regional peculiarities of their specialist country of operation.
Ensure the daily functions of the Operations Centre (ROC) are in line with the business rules, ethics and conduct that the company has put in place.
Ensure that procedures are followed consistently, efficiently, effectively and that they are in line with the company’s policies and goals.
Responsible for taking phone calls from Clients contacting the Operations Centre who are in need of assistance, in a calm and professional manner.
Will follow pre-designed procedures that will ensure they provide the Client with the service that has been subscribed to and with the services specific to that Client
Will be involved in the development of security related information for the company’s clients by monitoring social media, media and other company sources. They will gather and collate security related information and create SMS Alerts, Insight articles and other related articles to a high standard.
Will need to communicate security information developed for specific Clients by SMS Alerts, Emails and by telephone in specific cases.
They will monitor client sites using smart CCTV that raises alarms when attention is required. In case of genuine alarms they will follow laid down procedures in responding to crisis situations.
Coordination of residents’ association’s social media groups, to include control of information flows and management of subscription lists
University degree or higher diploma in any discipline, preferably in Humanities or Social Sciences
Ability to manage tasks throughout their life-cycle
Skills in Microsoft Office: Word, Excel, and PowerPoint
Ability to work as part of a team
Ability to work in a high-pressure environment
Time-keeping is an essential quality
Ability to multitask and prioritize tasks
Trustworthy and professional, and place extreme importance on integrity and confidentiality