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Job Detail

Receptionist

Are you friendly and an active listener?


Job Overview

Category : Hospitality and Culinary Arts
Experience(s) : 0-3 Year
Location : Nairobi
Job Type: Entry Level
Job Kind : Fulltime
Highest Educational Level : Diploma
Salary :

Client Overview

“Be Yourself. Everyone Else is Already Taken”. We’ll be opening a thoroughly refreshingly unique independent hotel in Nairobi next year. If you love hospitality but want a little more adventure in your life we might just be the place for you, whatever your specialist skills and experience. We’re looking for people who thrive on stimulating new challenges and who will be encouraged to be themselves, rather than being treated as cogs in a machine. And if you’ve never worked in the hospitality industry, no matter, as an injection of fresh perspectives from newcomers will help to keep us apart from the mainstream hotel herd. If this sounds like it might be your thing, please send us your resume and tell us a little about who you are. We look forward to creating something rather special with an entirely special collection of individuals.

Duties and responsibilities

  • To ensure knowledge of special promotions offered by the hotel and to passing this information on to the guest whenever the possibility arises.
  • Promoting the other departments within the hotel at every given opportunity in order to maximize hotel sales.
  • Ensuring that all reservations have the correct deposit taken.
  • Ensuring that all confirmations are sent out by the end of the shift.
  • Being aware of the hotel availability and that every opportunity to maximize room sales is taken.
  • Offering assistance to other departments, including Bar, Restaurant, Spa and Housekeeping as necessary
  • Awarenessof all written and spoken requests and to carry out these requests in a courteous and helpful manner.
  • Ensuring that all charges are correctly posted to the guests’ bills following the standard procedures.
  • To deal with cash, cheque and credit transactions and to ensure that any discrepancies are reported immediately.
  • To ensure that all messages received for guests are passed on accurately and as quickly as possible.
  • Supervise all other Receptionists’ duties.
  • Ensuring the security of guests’ property, and lost property following security procedures.

Key Skills and Qualifications

  • Degree/diploma in Administration or office management
  • 3 years’ experience in a similar role
  • MS Office Computer Skills
  • Work planning and organization skills
  • Excellent customer service skills
  • Attention to detail
  • Excellent communication and interpersonal skills