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Job Detail

Receptionist

Do you have excellent customer service?


Job Overview

Category : Administration
Experience(s) : 3-5 Year
Location : Nairobi
Job Type: Entry Level
Job Kind : Full Time
Highest Educational Level : Bachelors Degree in Business Administration
Salary :

Client Overview

Our client offers investment-grade developments all over Nairobi. The developments offered have been conceptualized by the development team to be high quality assets using a data-driven approach in planning and design that gears property for high rental returns and an escalated rate of capital growth. They have proven over the last decade to be an important tool for providing investors, home owners, the financial industry and consumers with current and historical information about house price inflation- allowing them to make informed decisions in the housing market, in order to enjoy the best possible returns.

Key Responsibilities:

  • Must be able to operate 8 – 10 phone lines simultaneously and answering phones with a maximum of three rings
  • Where clients leave messages, ensure calls are returned within the day
  • Keeping an eye on who comes and goes at the same time an eye on the reception area and meeting rooms.
  • Greet visitors appropriately and determine their needs in a professional manner
  • Clients with enquiries to buy or let properties should be directed to the meeting rooms and provided with a ‘Visitors Enquiry Form’. Alert an agent to attend to the client
  • Clients in the boardroom should be offered tea & coffee
  • Clients should be attended to quickly to ensure there is no crowding in the reception
  • Offer refreshments to visitors where appropriate
  • Ensure back up when absent from reception desk
  • Answer and address incoming phone calls in a timely and polite manner
  • Deal with queries and provide correct information and forward calls to appropriate person
  • Take and deliver messages accurately and completely
  • Fill out the daily staff movement sheet recording arrival and movement times of all staff
  • Maintain awareness of staff movement
  • Weekly check and report on office inventory
  • Be aware of and report suspicious activity
  • Monitor and record petty cash payments
  • Maintain equipment and report any malfunctions
  • Monitor, control and order office supplies
  • Accountable for appointments and scheduling them properly on the days and times specified, as well as reminding people of these appointments.
  • Prepare correspondence and documents, update databases, organize mailings, prepare and maintain spreadsheets
  • Keep reception area clean and neat
  • Maintain and organize marketing material in reception area
  • Managing all mail receipt and dispatch
  • Control activities of all company messengers and movement of all delivery books
  • Monitoring the PABX system and monitor call lines for quality
  • Update important contacts into Microsoft Outlook on the computer
  • At the beginning of each day, send reminders to Directors with meetings for the day and calls to be made
  • At the end of each day (including Saturday’s and days prior to public holidays), SMS the next working day’s appointments to Directors
  • Undertake any other duties as may be assigned by the Management

Key Responsibilities:

  • Bachelor Degree in Business Administration
  • 3-5 years of experience in a similar capacity
  • Experience in Real Estate is a must
  • Must be confident, smiley & an excellent communicator
  • A people’s person
  • Well organized
  • Multitasking skills

Monthly Gross Salary: Kshs. 33,000