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Job Detail

Receptionist

Are organized and passionate about customer service?


Job Overview

Category : Hospitality and Culinary Arts
Experience(s) : 2-3 Year
Location : Kilifi
Job Type: Entry Level
Job Kind : Full Time
Highest Educational Level : Diploma
Salary :

Client Overview

Our client is a unique Eco-lodge, hostel and backpackers, offering an exceptional budget-friendly alternative to the classic hotels and resorts of the Kenyan Coast. The establishment is a central meeting point for all the backpackers visiting Kenya’s coast, as well as for those with an interest in alternative and more sustainable and conscious living lifestyles.

JOB DESCRIPTION

Our client is a unique Eco-lodge, hostel and backpackers, offering an exceptional budget-friendly alternative to the classic hotels and resorts of the Kenyan Coast. The establishment is a central meeting point for all the backpackers visiting Kenya’s coast, as well as for those with an interest in alternative and more sustainable and conscious living lifestyles.

Responsibilities:

  • Managing reservations, availability and guest inquiries via phone, email and online travel partners.
  • Checking guests in, setting up tabs, informing them of all relevant information about the company with a welcome speech and tour of the property upon arrival.
  • Accurately quoting customer inquiries regarding rates and availability, including via online travel sites.
  • Providing excellent information about our activities and services, activities/highlights and opportunities in and around Kilifi, and the surrounding area to all inquiring guests
  • Managing email folder effectively, redirecting emails to correct staff members and responding to any that you are able to in a professional and timely manner.
  • Maintain cleanliness of the reception as it is the face of the hostel.
  • Receive all payments for bills and ensure all transactions accurately accounted for through POS.

Qualifications & Expectations:

  • Previous front office experience not less than 2 years.
  • Exceptional customer service skills.
  • Previous point of sale system experience is preferred.
  • Excellent communication and organizational skills.