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Job Detail

Operations Consultant

Are you well experienced in tours and travel?


Job Overview

Category : Travel and Tourism
Experience(s) : 2 Year
Location : Nairobi
Job Type: Entry Level
Job Kind : Full Time
Highest Educational Level : Bachelors Degree
Salary :

Client Overview

We are looking for a young dynamic person with excellent knowledge of the travel industry in East Africa who will be responsible for booking a trip from start to finish through securing accommodation, transport and booking flights. You will report directly to the operations manager and will be responsible for a variety of sold trips and ensuring that each trip runs smoothly. The role will not be limited to booking transport and accommodation; you will be responsible for communicating with suppliers to guarantee better rates, briefing guides, drivers and cooks before and during trips.

Key Responsibilities
• Book all accommodations, transfers, activities and flights
• Management of full trip once sold from start to completion
• Finalizing supplier guidelines and protocols before a trip
• Liaising with clients and suppliers while on safari
• Establish, develop and maintain positive business relationships with key partners
• Expedite the resolution of customer problems and complaints to maximize satisfaction
• Working closely with the sales team to ensure trips are correctly sold and booked to minimize customer dissatisfaction
• Have fun in the office with your colleagues and enjoy seasonal company trips!

Qualifications
• Minimum 2 years work experience in the tours and travel industry
• Degree in Tours and Travel management or any other related course
• Organized and able to make decisions quickly and effectively
• Able to travel when necessary to meet with customers and/or suppliers

Our offer
• The garden is your office, the sun your light, meals from the chef
• Unique opportunity to experience a real start-up!
• Growth opportunities in line with the company’s’ growth
• Frequent team trips to experience our own products (benefit of being a travel agency)
• Entrepreneurial business environment with an international team
• If you have a driver’s license, we can provide you with a motorbike