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Job Detail

Laundry Supervisor

Supervise the maintenance, cleanliness and sanitation,

Job Overview

Category : Hospitality and Culinary Arts
Experience(s) : 3-5 Year
Location : Nairobi
Job Type: Entry Level
Job Kind : Permanent
Highest Educational Level : Diploma in Food & Beverage Production
Salary :

Client Overview

“Be Yourself. Everyone Else is Already Taken”. We’ll be opening a thoroughly refreshingly unique independent hotel in Nairobi next year. If you love hospitality but want a little more adventure in your life we might just be the place for you, whatever your specialist skills and experience. We’re looking for people who thrive on stimulating new challenges and who will be encouraged to be themselves, rather than being treated as cogs in a machine. And if you’ve never worked in the hospitality industry, no matter, as an injection of fresh perspectives from newcomers will help to keep us apart from the mainstream hotel herd. If this sounds like it might be your thing, please send us your resume and tell us a little about who you are. We look forward to creating something rather special with an entirely special collection of individuals.

Duties & Responsibilities.

  • Anticipate, acknowledge, and respond promptly to all guest needs and resolve any guest complaints, ensuring guest satisfaction.
  • Supervise the maintenance, cleanliness, sanitation, and organization of the laundry and lines storage areas.
  • Supervise the preparation of guest laundry and employee uniforms to be collected by subcontractor. Coordinate the pick-up and drop-off of laundry items from guestrooms as per established the guidelines.
  • Ensure the accuracy of total charges recorded on guest laundry/pressing slip.
  • Supervise and coordinate the delivery/pick-up of linens from guest rooms and designated cleaning rags/service towels from F&B personnel/departments.
  • Coordinate guest and hotel management dry cleaning to be picked up and cleaned by any subcontracted service company.
  • Supervise the inspection of dry cleaned items and associated costs for items received from any subcontracted service company and ensure any discrepancies are resolved promptly.
  • Monitor and maintain designated supply levels and supervise restocking when needed as per established the guidelines.
  • Monitor and maintain accurate records of all assigned and unassigned uniforms as per established the guidelines.
  • Prepare and distribute all necessary paperwork to designated personnel/departments as per established guidelines.
  • Remove substandard hotel linens and uniforms from circulation and reassign replacements and advise the Housekeeping Manager accordingly as per established the guidelines.
  • Report all shortages, damages, maintenance requests, problems and linen/uniform availability to Housekeeping Manager as per established the guidelines.
  • Coordinate repairs for hotel staff uniforms.
  • Monitor and maintain designated supply levels.
  • Create weekly schedules ensuring you maintain adequate staffing levels to meet business demands.

Skills and Other Competencies

  • Excellent reading, verbal and written English skills.
  • Excellent leadership and team building skills.
  • Capable of effectively & efficiently delegating multiple tasks.
  • Mathematical and analytical skills.
  • Be tech savvy and have a working knowledge of various computer software programs (MS Office)
  • Able to endure working in areas of high temperatures with accumulations of lint.
  • Be able to work under variable temperature conditions (or extreme heat or cold), under variable noise levels, outdoors/indoors, around fumes and/or odor hazards, around pest hazards, around chemicals, and with bio-hazardous materials.
  • Be able to stand or walk for an extended period.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 22 kilograms without assistance.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

 Education Qualification

  • High school graduate or equivalent vocational training.
  • Hospitality Certification is a plus

Work Experience

  • Supervisory experience in a similar position is required
  • Complete understanding of proper chemical handling and storage.