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Job Detail

IT Support Admin

Are you passionate about technology?

Job Overview

Category : Computer/Information Technology
Experience(s) : 3  Year
Location : Nairobi
Job Type: Entry Level
Job Kind : Full Time
Highest Educational Level : Degree/Diploma
Salary :

Client Overview

Our client, a tours and travel company, is a collection of deluxe, intimate safari lodges in Kenya's private conservancies, from Samburu to the Maasai Mara. they offer exclusive experiences in African wildlife, culture and wilderness in partnership with the communities. Our client is currently looking for an IT Support person with a passion in tours and travel.

Duties and Responsibilities

Manage and Support Software Solutions

  • ERP
  • Cloud Hosted Applications including emails.

Document all support requests and resolve incidents in a timely manner:

Manage Network Infrastructure;

  • Monitor and Optimize LAN connectivity
  • Monitor and Optimize Internet Connectivity
  • Prioritize Business Application bandwidth.
  • Monitor and Optimize Firewall
  • Monitor and Manage Network Security

Manage Servers:

  • Regular software updates
  • Regular performance checks o Regular security checkups
  • Regular Power/UPS checkups


  • Ensure daily ERP Database Backup
  • Ensure daily User Data Backup

Knowledge of Word Press

  • Linking the platform to the website.
  • Web application integration.
  • Integrating different web based platforms to and from the website.
  • Website design and Audit.


  • Diploma or Degree in Information Technology.
  • A minimum of 3 years’ experience in Information Technology in a similar role.
  • Experience managing an ERP system.
  • Experience managing IT infrastructures and data connectivity.
  • Knowledge and experience with word press.