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Job Detail

Hotel Supervisor

Are you passionate about Customer Service?


Job Overview

Category : Hospitality and Culinary Arts
Experience(s) :  Year
Location : Athi River
Job Type: Entry Level
Job Kind : Full Time
Highest Educational Level : Diploma in Hospitality Management
Salary :

Client Overview

Our client, in the hospitality insustry is looking for a self driven individial who is going to responsible for supervision of employees, planning, marketing, coordinating and administering hotel services such as catering and accommodation facilities.

Key Responsibilities

  • Supervision, training and coordination of food and beverage employees;
  • Taking reservations, greeting and seating guests;
  • Arranging of repairs at the facilities;
  • Maintain stock control at the restaurant and bar;
  • Practicing proper workplace health and safety procedures;
  • Respond to customer requests in a professional and timely manner;
  • Offer assistance to hotel customers and handling customer complaints and queries;
  • Promote the employer’s services and facilities to customers when appropriate
  • Make hotel customers feel welcome;
  • Assist in maintaining customer service standards set by the employer;
  • Communicate effectively with customers and fellow staff;
  • Obey directions from your employer;
  • Work cooperatively;
  • Handling customer complaints and queries;
  • Promoting and marketing the business;
  • Maintain the hotel social media platform;

Qualifications & Competencies

  • Relevant diploma in hospitality, Hotel Management or related field;
  • Proven relevant working experience;
  • Perform duties under minimum supervision;
  • Good interpersonal skills;
  • Good Listener;
  • Ability to work under pressure;
  • Excellent customer care skills;
  • Integrity and good interpersonal skills;
  • Must be reliable and honest.