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Job Detail

Front Office Administrator

Do you have a hospitality mindset?


Job Overview

Category : Administration
Experience(s) : 3-5 Year
Location : Nairobi
Job Type: Entry Level
Job Kind :
Highest Educational Level : Bachelor’s Degree in Business Administration or Marketing
Salary :

Client Overview

Our Client is Africa’s largest and coolest workspace for new and growing businesses. They are a response to the need for non-traditional, lean and flexible office space solutions. They know how much businesses and individuals thrive in a community setting. Their locations are open 24/7 and provide an innovative and vibrant space for our diverse groups of SMEs, startups, entrepreneurs and independent professionals. They provide well-designed co-working and enclosed offices, event space and on-demand meeting room facilities equipped with projectors, TVs, whiteboards and video conferencing. All their spaces are powered by fast and reliable internet. Their ecosystem offers its members an invaluable community and a pool of Nairobi’s most high-growth and high-impact ventures. Members get access to business opportunities, networking events, workshops, marketing support as well as access to affordable legal, accounting, and coaching business services that support their growth and ease of business.

Key Responsibilities: 

A. Customer Service:

  • Sending Intro and Outro surveys
  • Dealing with member and customer issues
  • Assisting in the booking of meeting rooms
  • Communicating with members on office operations, events and announcements, feedback 

B. Sales and Member Administration:

  • Managing sales of day passes and meeting rooms
  • Managing printer network set-up and record-keeping
  • Assisting Accounts with forwarding accurate information on current members

 C. Front Office support:

  • Visitor reception and tours of the space
  • General assistance with office running as and when required

Personal attributes you must have to fit in and be successful:

  • A people-person – you must be interested and curious about what other people are doing
  • Trustworthy and honest – not negotiable! 
  • Ability to work in a fast-paced environment – handle pressure, multi-task and think on your feet
  • Ability to self-manage – Self-drive, self-starter – we don’t micromanage people 
  • Flexibility on working hours – We don’t operate 9-5 every day, stuff needs to get done and sometimes that means evenings/weekends
  • Professional character and politeness is key – as well as having good English, written and spoken 
  • Passionate about work – a job is not a J.O.B 
  • Very comfortable with online systems and IT

Key Requirements for the candidate:

  • Hospitality mindset – very warm and welcoming
  • Socially Adept –  Ability to comprehend the needs of others, communicate proactively and take feedback 
  • Someone capable of following and respecting rules, SOPs and policies
  • Intelligence – Someone who can make decisions with common-sense, cost-benefit
  • Analysis