Are you good at delivering great guest experience?
Category : Hospitality and Culinary Arts
Experience(s) : 10 Year
Location : Nairobi
Job Type: Management Level
Job Kind :
Highest Educational Level : Bachelors Degree
“Be Yourself. Everyone Else is Already Taken”. We’ll be opening a thoroughly refreshingly unique independent hotel in Nairobi next year. If you love hospitality but want a little more adventure in your life we might just be the place for you, whatever your specialist skills and experience. We’re looking for people who thrive on stimulating new challenges and who will be encouraged to be themselves, rather than being treated as cogs in a machine. And if you’ve never worked in the hospitality industry, no matter, as an injection of fresh perspectives from newcomers will help to keep us apart from the mainstream hotel herd. If this sounds like it might be your thing, please send us your resume and tell us a little about who you are. We look forward to creating something rather special with an entirely special collection of individuals.
Ensure that all the outlets are opened and ready to receive guests on time.
Spearhead the development and/ or the updating and implementation of SOP’s.
Oversee service delivery in the outlets
Ensure all F&B staff that are recruited meet the set minimum requirements & go through a thorough induction and orientation program
Spear head the training of team members in the outlets & planning and implementation of associate/ team member appraisals
Have knowledge and clear understanding of the outlets sales revenue targets
Spearhead the sensitizing and training of team members on the sales revenue targets
Ensure outlet team members are trained on the Financial Control procedures relevant to their jobs
Ensure all set Financial Control procedures in the outlets are adhered to.
Report to management and recommend action where breach of Financial Control system is detected.
Have knowledge of and a proper understanding of the outlets’ cost budgets in the various cost centers
Ensure all team members in the outlets are trained and sensitized on our cost areas and ways of cutting costs, without compromising on the guest experience.
Continuously seek new ways of bringing down our costs without affecting the quality of service and the product that the guest receives
Maintain records of the outlets cost performance and analyse the same with a view of lowering costs
Carry out duties with a high degree of integrity.
Comply with company rules and regulations.
Actively participate in training and development programs and maximize opportunities for self-development
Understand and anticipate guest needs
Take appropriate action to resolve guest’s complaints
Demonstrate an understanding and an awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety at the Hotel
Bachelor’s Degree or a Diploma with requisite experience.
Has over 10 years’ experience in the hotel industry 5 of which must be in F&B with the last 3 years in a busy F&B environment at the same level in a 4 to 5-star establishment
Someone with recent local experience – we need someone who can hit the ground running and is familiar with the F&B nuances e.g. casual’s recruitment etc
Good people skills
International experience and exposure is an added advantage