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Job Detail

Duty Manager

Are you passionate about fitness and customer service?

Job Overview

Category : Fitness and Health
Experience(s) : 3 Year
Location : Karen
Job Type: Mid Level
Job Kind : Full Time
Highest Educational Level : Bachelors Degree
Salary :

Client Overview

Our client is a Combat & Movement Gym offering a fusion approach to health and fitness integrating skilled training methods with mind and body workout combination enabling its members to discover their own way to sustain a healthier lifestyle


 The Duty Manager will be responsible for ensuring clients have a personalized and authentic Experience during every visit through effective operations management and team oversight.


  • Manage, motivate, direct and evaluate both front and back of house staff (including receptionists/cleaners/juice bar attendants/askaris)
  • Supervise fitness staff (full-time and part-time coaches and trainers)
  • Scheduling and shift coverage as well as correct performance of duties
  • Maintaining high visibility and interaction with guests and staff at all times
  • Ensuring guests receive professional, efficient, authentic and courteous service
  • Operating the computerised management system, including updating class and teacher
  • scheduling, taking bookings by phone, email and online, taking payments by cash, card and Mpesa
  • Ensuring that staff are well informed of studio special events, programs and services and can respond to guest inquiries in a professional manner
  • Managing the execution of events and local collaborations at the studio. Ordering all studio supplies. Performing monthly inventories.
  • Oversee the studio’s juice bar, including purchasing & receiving
  • Work closely with the Director on the implementation of standard operating procedures, specifically managing and training the Front Desk and back of house staff
  • Conducting daily walk-throughs of all facilities and areas in the gym and repeating periodically throughout the day
  • Maintaining thorough knowledge of all services, programs, trainers/instructors, and products, as well as current knowledge of key competitors
  • Staying current on the market landscape and key competitors. Develop relationships in the community
  • Assists with daily opening/closing duties


  • 2-3 years of customer service/leadership experience in the luxury retail, hospitality or fitness industry
  • Excellent sales, time management, and communication skills
  • Highly organized with the proven ability to prioritize and multitask
  • Passion for people and innovation
  • Ability to work a flexible and non-traditional schedule including weekends, evenings, and some holidays
  • Demonstrated and observable passion for health and fitness