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Job Detail

Direct Travel Specialist

Are you passionate about reservations?


Job Overview

Category : Travel and Tourism
Experience(s) : 5-10 Year
Location : Mara
Job Type: Mid Level
Job Kind : Full Time
Highest Educational Level : undergraduate Degree
Salary :

Client Overview

Our client’s vision is based on the premise that, in order to care for the world’s wild places, its animals and its people, their company must be sustained through creating exceptional journeys for their guests. In this way, they are able to show meaningful and lasting benefits for the natural environments and the communities that surround their operations. This also allows them to create experiences that transform their guests’ lives. Our dream was born in a Private Game Reserve more than 25 years ago and they have since grown and developed it to span three continents.

Duties & Responsibilities:

  • Calm and professional interaction with both suppliers and travel planners, telephonically & via email
  • Creative and out of the box planning and designing of itineraries
  • Handling reservation requests either email or telephonic
  • Processing of reservations from quote to finalising, including reservations, invoicing and travel documents
  • Professional servicing of dynamic direct guests
  • Proactive selling of products and services ensuring the best possible safari for the guests
  • Expanding product knowledge through attending training sessions
  • An independent, curious and “can do it” nature
  • Care of the people, Care of land, Care of the wildlife

Skills & Competencies:

  • A good knowledge on FIT and Groups policies and procedures
  • Communication skills and a good command of the English language
  • Tourplan reservations system, added advantage
  • Time & desk management
  • Exceptionally customer focused
  • Creativeness, flexibility, high energy and patience
  • Must have at least 4 years reservation experience preferably in a tour operating environment, not hotel or car rental reservations