Hospitality and Culinary Arts : 1 Year :
High School Certificate,
Entry / Mid Level
Our client, a well-established Kenyan company, is launching what will be the first of its kind in Africa; a stylish, chic, fresh hotel concept directly targeted at today's millennials. With international standards, outstanding service and quality, but a strong local flair, Nairobi's newest hotel is set to take the Kenyan hospitality offering to a new level.
If you are the kind of individual that would like to be a part of the future of hospitality with the Company that has stamped its mark on the Kenyan leisure and entertainment sector, then we want to hear from you.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of all bar & barista equipment and ensure they are used only as intended.
Understand, comply, and administer principals of law relating to food service establishments including but not limited to nutrition, sanitation, safety, employment law, fire, and health code regulations.
Welcome and acknowledge all guests according to the standards.
Anticipate and promptly address guests’ needs.
Prepare drink orders for guests according to specified the recipes and guidelines.
Demonstrate accurate knowledge of all menu items and be able to assist hotel guests accordingly.
Thank guests with genuine appreciation as per the guidelines
Up-sell or promote all specials advertised in the hotels as well promoting slow moving items.
Check quality and quantity of all stock and supplies and requisition as necessary using approved guidelines
Secure liquors, beers, wines, coolers, cabinets, and storage areas.
Clean, organize, and sanitize work stations as per the guidelines.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
Maintain confidentiality of proprietary information and protect company assets
Maintain a positive and professional approach with team members and customers
To read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.
Adhere to hotel grooming, personal hygiene and uniform standard as per the guidelines.
Adhere to the daily checklists and notify management of any discrepancies.
Adhere to scheduled work times by reporting promptly as scheduled.
Attend and actively participate in departmental shift meetings.
Attend meetings and training sessions as and when required.
Perform other reasonable job duties as requested by the Food & Beverage Manager/Bar & Lounge Manager.
Represent the department or group in various committees, e.g. Staff committees, Green Theme (environmental), or Sport committees.
Be trained as a Fire Marshal and/ First Aider and an on the job trainer.
Excellent English verbal, written, and reading skills.
Bilingual international or local languages are a plus.
Basic mathematical computation skills
Excellent personal hygiene and grooming habits.
Tech savvy with a working knowledge of various computer software programs (MS Office, restaurant management software, POS).
Customer service oriented with a lively, energetic, and outgoing personality.
Well-organized and detail-oriented.
Excellent grooming and personal hygiene.
Have a high degree of emotional intelligence and a high level of self-confidence.
Be able to remain rational and calm under pressure.
Be able to work under variable temperature conditions (or extreme heat or cold), under variable noise levels, and outdoors/indoors.
Be able to stand or walk for an extended period.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 kilograms without assistance.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Hospitality certification is a plus.
Knowledge of current beverage trends and best practices.