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Job Detail

Management Couple / Assistant Manager

Experienced in lodge operations finance and management?

Job Overview

Category : Hospitality and Culinary Arts
Experience(s) : 5 - 10 Year
Location : Mara
Job Type: Management Level
Job Kind : Full Time
Highest Educational Level : undergraduate Degree
Salary :

Client Overview

Our client was established alongside rising international demand for ecotourism and wildlife experiences, and in the belief that, through business enterprise, wildlife conservation could be placed on a sustainable economic footing. In 1991 our client began realizing their dream of extending Africa’s green frontier by developing and sustaining wildlife sanctuaries across the continent and inviting the world to share in their vision. It is an evolution of the model originally established over 30 years ago. They have shared this ethos, of caring for the land, wildlife and people, since their inception. Whether you want to travel to Africa, Asia or South America, they are on standby to share their vast knowledge of expertise, and help you tailor-make a journey that is rare, exclusive and extraordinary. They share an expertise in personalised travel planning, in Africa, Asia and South America.

Job Overview

The ideal person/couple must have a good general understanding of lodge operations, finance, and
staff management. The couple or individuals should be passionate about hospitality, and have a
keen interest in sustainability, conservation and community development.


Key Responsibilities

  • Relationship building with staff, guests, governmental departments, the community, the industry (agents and other lodges)
  • Corporate Social Responsibility – working with the Africa Foundation in community development
  • Business efficiencies – cost control, local produce, quality of product
  • HR structure – maintaining and enhancing – understanding and adherence
  • Product development on guest experience – lodge, food, game experience, all guest touch points
  • Engaging – with the people, the culture, the work style, the expectation
  • Custodian of all operational equipment in the lodge
  • Sustainability – Analyzing the impact Sustainability has on our business and improving it
  • Financial Management – Understanding and monitoring the lodge finance and managing results
  • Forecasting – Budget forecasting and ensuring the finance aspect of the lodge keep up with the ever changing business environment
  • Training Development – Facilitating the training needed to the team to ensure they are up to speed with the desired service standards
  • New concepts and Creative Ideas – Keep abreast with the latest trends of service delivery. Enhancing health and Safety at the workplace
  • Planning of staffing levels
  • Provide oversight and direction to the employees in your business unit in accordance with the organization’s policies and procedures
  • Coach, mentor and develop staff, including overseeing new employee onboarding and providing career development planning and opportunities
  • Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback
  • Foster a spirit of teamwork and unity among the lodge team that allows for disagreement over ideas, conflict and expeditious conflict resolution, and the appreciation of diversity as well as cohesiveness, supportiveness, and working effectively together to enable each employee and the department to succeed
  • Consciously create a workplace culture that is consistent with the overall organizations and that emphasizes the identified mission, vision, guiding principles, and values of the organization
  • Lead employees using a performance management and development process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance development planning
  • Lead employees to meet the organization’s expectations for productivity, quality, and goal accomplishment
  • Provide effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary
  • Monitor employee work schedules including assignments, job rotation, training, leave and paid time off, cover for absenteeism, and overtime scheduling
  • Maintain transparent communication. Appropriately communicate organization information through department meetings, one-on-one meetings, and appropriate email and regular interpersonal communication
  • Perform other duties and responsibilities, as assigned



  • Energetic, proactive person with well-developed concept of the importance of providing a world-class guest experience and the ability to provide that experience
  • Aware, evolved, energetic, compassionate, respectable, good communication and a strong leader
  • Lateral thinking ability and initiative
  • Must be able to cope under pressure to meet guests needs
  • Good interpersonal skills and communication with staff and guests
  • Attention to detail
  • Diligence and self-motivation to meet deadlines
  • Willingness/ability to share information and teach and inspire others
  • Computer and financial skills
  • Knowledge of the functions, operation, and mission of the specific departments
  • Better than average written and spoken communication skills
  • Outstanding interpersonal relationship building and employee coaching and development skills
  • Management experience in a team-oriented workplace preferred
  • Demonstrate ability to lead and develop lodge staff members
  • Demonstrate knowledge of basic economics, budgeting, and accounting principles and practices
  • General knowledge in human resource management
  • Evidence of the ability to practice a high level of confidentiality
  • Excellent organizational management skills
  • Relevant education in hospitality or tourism sector
  • A minimum of five years of responsible leadership experiences in management positions
  • Experience in the service industry especially in dealing with guests and staff
  • Previous experience in running a five star operation